Fort Dodge Fiber - Notice history

All systems operational

Internet - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 99.97%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Phone - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 99.97%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

20250910 - Nokia Beacon Mesh Unit Updates
  • Completed
    September 10, 2025 at 9:00 AM
    Completed
    September 10, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    September 10, 2025 at 5:00 AM
    In progress
    September 10, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 10, 2025 at 5:00 AM
    Planned
    September 10, 2025 at 5:00 AM

    Our network team will update our Beacon devices, or mesh units, starting at 12:00AM Wednesday, September 10th, lasting 4 hours. We will be updating devices in batches, scattered throughout the maintenance window. When your equipment is updated, it should reboot and come back up automatically. All updates should be complete by 4am on Wednesday the 10th.

    If you experience issues WITH YOUR BEACON units after 4am on Wednesday, September 10th, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

    Thanks for your patience and understanding!

20250909 - Nokia Firmware Updates
  • Completed
    September 09, 2025 at 9:00 AM
    Completed
    September 09, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    September 09, 2025 at 5:00 AM
    In progress
    September 09, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 09, 2025 at 5:00 AM
    Planned
    September 09, 2025 at 5:00 AM

    Our network team will continue to update the firmware on our Nokia  routers at 12:00AM Tuesday, September 9th, lasting 4 hours. We will be updating devices in batches, scattered throughout the maintenance window. When your equipment is updated, it should reboot and come back up automatically. All updates should be complete by 4am on Tuesday the 9th.

    If you experience issues after 4am on Tuesday, September 9th, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

    Thanks for your patience and understanding!

20250908 - Nokia Firmware Updates
  • Completed
    September 08, 2025 at 9:00 AM
    Completed
    September 08, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    September 08, 2025 at 5:00 AM
    In progress
    September 08, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 08, 2025 at 5:00 AM
    Planned
    September 08, 2025 at 5:00 AM

    Our network team will be updating the firmware on our Nokia  routers at 12:00AM Monday, September 8th, lasting 4 hours. We will be updating devices in batches, scattered throughout the maintenance window. When your equipment is updated, it should reboot and come back up automatically. All updates should be complete by 4am on Monday 8th.

    If you experience issues after 4am on Monday, September 8th, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

    Thanks for your patience and understanding!

Aug 2025

20250820 - CGNAT Updates and Testing
  • Completed
    August 20, 2025 at 7:00 AM
    Completed
    August 20, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    August 20, 2025 at 5:00 AM
    In progress
    August 20, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 5:00 AM
    Planned
    August 20, 2025 at 5:00 AM

    Upgrades to our CGNAT routers are planned to resolve the two recent incidents we have experienced. During this time, we will also be testing out failover process with our CGNAT equipment. During this time, expect intermittent outages as our systems are upgraded.

    This work will NOT affect any of our customer with a public, static IP address.

    Thanks for your patience as we we work to improve the stability of our services.

Internet connectivity issues - 20250819
  • Resolved
    Resolved

    All issues have been resolved.

    Our team was staging a new firmware for our equipment to begin testing BEFORE deployment, but was inadvertently triggered to download and update all of our connected equipment. Because we had not yet fully tested this new firmware on our equipment, we will be rolling back the devices tonight during our already schedule maintenance window.

    Firmware updates will always be tested BEFORE being deployed, and that deployment will in almost all cases happen during the middle of the night.

    We apologize for this issue, and wish to thank you for your patience.

  • Monitoring
    Monitoring

    We have identified the issue, and are determining the best steps to make sure this does not happen again. We believe our services have returned to normal. We will continue to monitor the issue, and update this issue as we know more.

    We apologize for the inconvenience, and thank you for your patience!

  • Investigating
    Investigating

    We are currently investigating connectivity issues. As soon as we know more, we will update this case.

    We apologize for the inconvenience!

20250818 - Internet Issues...
  • Resolved
    Resolved

    We believe we have resolved the issues from this morning that affected most of our customers. We do have a maintenance window scheduled for 12am on Wednesday the 20th to help combat the issue we experienced, and test some failover scenarios. Our goal is to have fully redundant systems, so our customers will not experience issues when things like this happen.

    We appreciate your patience, and apologize for the inconvenience!

  • Monitoring
    Monitoring

    We have isolated the issue, and believe we have all of our service back up and running again. We will continue to monitor this issue throughout the day. Thanks again for your patience!

  • Investigating
    Investigating

    We are investigating issues with our Internet connectivity. We appreciate your patience as we work to resolve these issues.

Jul 2025

Internet Issues...
  • Resolved
    Resolved

    Traffic has returned to normal, and we will be marking this issue as resolved. Again, we appreciate your patience as we worked through this issue, and apologize for the outage.

  • Monitoring
    Monitoring

    We have isolated the problem and believe we have all services running again. We will continue to monitor the issue. Thank you again for your patience!

  • Identified
    Identified

    We have found the issue affecting most of our customers. We are working to implement a fix. We thank you for your patience!

  • Investigating
    Investigating
    Around 8:05 am this morning, we started began having issues with Internet connectivity. We are working on isolating the issue, and restoring services to normal.

Jul 2025 to Sep 2025

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