Fort Dodge Fiber - Notice history

All systems operational

Internet - Operational

99% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 98.34%

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Oct 2025
Nov 2025
Dec 2025

Phone - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

20251216 - Internet Issues for our 1G Residential Customers
  • Resolved
    Resolved

    This incident has been resolved. As of 12:30pm today, we believe we have resolved all of our issues, and sincerely apologize for the disruption of service. Clearly, things do not always go as planned, and we worked as quickly as possible to resolve the issues, while keeping our customers aware of the issues.

    Again, we apologize for inconvenience!

    If you are still experiencing any issues, please contact our 24/7 support line at 515-515-5111.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. We do apprecaite your patience!

  • Investigating
    Investigating

    We had an issue with our Nokia updates tonight from our Midnight - 2AM maintenance windows that affected our 1G residential customers. We are working to resolve these issues, and will restore service as fast as possible.

20251216 - Nokia Updates
  • Completed
    December 16, 2025 at 8:00 AM
    Completed
    December 16, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    December 16, 2025 at 6:00 AM
    In progress
    December 16, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    December 16, 2025 at 6:00 AM
    Planned
    December 16, 2025 at 6:00 AM

    Our network team will be updating our Nokia wireless routers tonight at midnight, lasting 2 hours. We will be updating devices in batches, scattered throughout the maintenance window. When your equipment is updated, it should reboot and come back up automatically.

    If you experience issues after 2am on Tuesday, December 16th, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

    Thanks for your patience and understanding!

Nov 2025

No notices reported this month

Oct 2025

20251015 - CGNAT Updates and Testing
  • Completed
    October 15, 2025 at 7:30 AM
    Completed
    October 15, 2025 at 7:30 AM
    Maintenance has completed successfully
  • In progress
    October 15, 2025 at 5:00 AM
    In progress
    October 15, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 5:00 AM
    Planned
    October 15, 2025 at 5:00 AM

    Upgrades to our CGNAT routers are planned to help improve the stability of the equipment. During this time, we will also be testing out the failover process with our CGNAT equipment. Expect intermittent outages as our systems are upgraded.

    This work will NOT affect any of our customers with a public, static IP address.

    Thanks for your patience as we work to improve the stability of our services.

Oct 2025 to Dec 2025

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