Fort Dodge Fiber - Notice history

Our network team was unable to complete our firmware update during the maintenance window on April 14, 2026.  We will continue updating the firmware on our Nokia routers at 12:00AM Tuesday, April 21st, lasting 4 hours. We will be updating devices in batches, scattered throughout the maintenance window. When your equipment is updated, it should reboot and come back up automatically. All updates should be complete by 4am on Tuesday the 21st.

If you experience issues after 4am on Tuesday, April 21st, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

We apologize for scheduling another maintenance window so close to our last one.  We felt we need to give a bit more notice before continuing.

Thanks for your patience and understanding!

Our network team will be updating the firmware on our Nokia routers at 12:00AM Wednesday, April 15th, lasting 4 hours. We will be updating devices in batches, scattered throughout the maintenance window. When your equipment is updated, it should reboot and come back up automatically. All updates should be complete by 4am on Wednesday the 15th.

If you experience issues after 4am on Wednesday, April 15th, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

Thanks for your patience and understanding!

Starting at 12am on Tuesday, March 31st, our network team will continue updating and rebooting our Central Office Nokia equipment.  We anticipate this windows to last four hours, and everything should be back up and running by 4am.

If you experience issues after 4am on Tuesday, March 31st, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

Thanks for your patience and understanding!

Starting at 12am on Tuesday, March 24th, our network team will be updating and rebooting our Central Office Nokia equipment.  We anticipate this windows to last two hours, and everything should be back up and running by 2am.

If you experience issues after 2am on Tuesday, March 24th, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.

Thanks for your patience and understanding!

Our network team will be doing some reconfiguration on our CGNAT equipment, which may cause brief outages during the maintenance window.

Once the maintenance window is complete, if you are having issues connecting to the Internet, please power off your equipment, count to 30, and then power it back on. Once your equipment comes back online, if you are still have issues, please reach out to our Support team at 515-515-5111.