Our network team will be updating the firmware on our Nokia wireless routers tonight at midnight, lasting 6 hours. We will be updating devices in batches, scattered throughout the maintenance window. When your equipment is updated, it should reboot and come back up automatically. All updates should be complete by 6am on Friday 7th.
If you experience issues after 6am on Friday, February 7th, before calling our tech support team, please turn off your Nokia equipment, count to 30, and then turn it back on. After turning the equipment back on, please allow the equipment 5 minutes to boot up and get in sync with our network. If you are still having issues at that time, do not hesitate to call into our tech support team at 515-515-5111.
Thanks for your patience and understanding!
