Fort Dodge Fiber - Notice history

All issues have been resolved.

Our team was staging a new firmware for our equipment to begin testing BEFORE deployment, but was inadvertently triggered to download and update all of our connected equipment. Because we had not yet fully tested this new firmware on our equipment, we will be rolling back the devices tonight during our already schedule maintenance window.

Firmware updates will always be tested BEFORE being deployed, and that deployment will in almost all cases happen during the middle of the night.

We apologize for this issue, and wish to thank you for your patience.

We have identified the issue, and are determining the best steps to make sure this does not happen again. We believe our services have returned to normal. We will continue to monitor the issue, and update this issue as we know more.

We apologize for the inconvenience, and thank you for your patience!

We believe we have resolved the issues from this morning that affected most of our customers. We do have a maintenance window scheduled for 12am on Wednesday the 20th to help combat the issue we experienced, and test some failover scenarios. Our goal is to have fully redundant systems, so our customers will not experience issues when things like this happen.

We appreciate your patience, and apologize for the inconvenience!

We have isolated the issue, and believe we have all of our service back up and running again. We will continue to monitor this issue throughout the day. Thanks again for your patience!

Traffic has returned to normal, and we will be marking this issue as resolved. Again, we appreciate your patience as we worked through this issue, and apologize for the outage.

We have isolated the problem and believe we have all services running again. We will continue to monitor the issue. Thank you again for your patience!

We have found the issue affecting most of our customers. We are working to implement a fix. We thank you for your patience!