20251216 - Internet Issues for our 1G Residential Customers
Affected
Major outage from 8:49 AM to 9:09 PM
- Resolved · UTC
This incident has been resolved. As of 12:30pm today, we believe we have resolved all of our issues, and sincerely apologize for the disruption of service. Clearly, things do not always go as planned, and we worked as quickly as possible to resolve the issues, while keeping our customers aware of the issues.
Again, we apologize for inconvenience!
If you are still experiencing any issues, please contact our 24/7 support line at 515-515-5111.
- Identified · UTC
We are continuing to work on a fix for this incident. We do apprecaite your patience!
- Investigating · UTC
We had an issue with our Nokia updates tonight from our Midnight - 2AM maintenance windows that affected our 1G residential customers. We are working to resolve these issues, and will restore service as fast as possible.